Terms & Privacy

Coates Solicitors Ltd is responsible for the processing of your personal data. If you have any questions about how we process your data then please contact our Data Protection Team at: lindsay@coatessolicitors.co.uk

By post:
62-64 High Street
Mosborough
Sheffield
S20 5AE

Or by telephone: 0114 2511111.
We need information about you to provide our service to you. This information will either be required at the outset or in the course of the transaction with you. If you do not provide the information we ask for it may delay or prevent us from carrying out your instructions.It is important that the personal data we hold about you is accurate and current. Please keep us informed of your personal data changes during your transaction.

We will gather most of the information that we need from you direct but sometimes we will collect data from:

Publically available sources, such as, HM Land Registry (records about property ownership);

• A third party direct, for example, information provided by an electronic ID verification provider, other parties involved in your matter;
• Another business or individual who has referred or introduced you to us, and has provided limited personal data, such as: your name; address; other contact details and the service of interest to you;
• An enquiry made by you via our website;
• Data Protection Law states that we can only use your personal data if we have a lawful basis for doing so, and that we must tell you what it is. The information about you will mainly be used to deliver the legal services that you have requested.

We may use your personal data to comply with regulatory and legal obligations or for our own legitimate interests.

We will only share your data with others if it is necessary to carry out the legal services you have requested; and/or do so for legitimate business purposes; and/or comply with a legal or regulatory obligation;

We will ensure that all appropriate measures will be taken to protect your personal data and restrict the purpose for which it is used.

We do not generally transfer data outside the European Economic Area and will only do so if you have instructed us to or we need to send the personal data to carry out the services you have asked for; or if we need to send the personal data for the establishment, exercise or defence of legal claims. We will ensure that suitable safeguards are in place to protect your personal data.

We will keep your personal information for as long as we need it to fulfil the purpose for which it was collected, including data kept for the purposes of satisfying any legal, accounting or reporting requirement. Generally electronic and hard copies of your file will be held for seven years and will be destroyed at the end of that period. All our files are stored in secure storage until they are destroyed.

Documents that you have asked us to store on your behalf, such as title deeds and Wills do not have any destruction date but are stored in secure and fire proof storage at our offices.

If you would like to know how long your papers will be kept please contact the Data Protection team.

In certain circumstances you have rights under Data Protection Law in relation to your personal data which you can exercise free of charge, namely the right to:

• Request access to your data;
• Request correction of your data, if it is inaccurate or incomplete;
  Request erasure of your data;
• Object to the processing of your data if there is no good reason for us continuing to process it;
• Request that the processing of your personal data be restricted;
  Request transfer of your personal data,
• Withdraw any consent that you may have given to the processing of your data.

The above rights are not absolute and we may be entitled to refuse requests where exceptions apply.

If you make a request for your personal data we will need to confirm your identity to ensure that personal data is not disclosed to a person who is not entitled to receive it, before we can process your request.

To find out more about these rights please visit the website of the Information Commissioner at https://ico.org.uk/concerns/.

Please contact the Data Protection Team with any query or concern that you may have about our use of your information. If we cannot resolve your complaint you can pursue it with the Information Commissioner (our supervisory authority in respect of data processing) whose contact details are provided above.

1. CYBERCRIME & PAYMENTS

Please double check our account details in respect of
any payment to be made to us. In respect of any payment to be made to you, please confirm the account details by 2 separate and distinct means (one of which must be a written and signed payment authority). We will not be liable for any loss or damage in connection with any payment made to an incorrect account as a consequence of or in connection with email hacking, identity theft, cybercrime or fraud by third parties in general.

2. ELECTRONIC COMMUNICATIONS

Email, internet based or other electronic communications or transmissions cannot be guaranteed to be secure or error free as information could be subject to hardware or software failure, intercepted, hacked, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses or other harmful elements. We exclude liability for any loss, damage, disruption, destruction, errors or omissions in connection with or as a consequence of such communications or transmissions which are so affected.

3. PRIVILEGE & CONFIDENTIALITY

Our communications and any attached files are confidential and may be legally privileged. If you are not the intended recipient, any reading, disclosure, reproduction, copying, distribution, or other dissemination or use of such material is strictly prohibited. If you have received any such communication in error please destroy it and immediately notify us.

4. NON ACCEPTANCE OF SERVICE

We do not accept service by e-mail of court proceedings, other proceedings or formal notices of any kind.

5. TERMS OF BUSINESS

The terms on which we deal with clients and third parties are set out in our Terms of Business which may be found on our website.

6. FORMAL DETAILS

Coates Solicitors Ltd.
Registered Office: 62-64 High Street Mosborough Sheffield S20 5AE.
Company Registration Number: 7084323
VAT Number(TO FOLLOW)

A list of Directors is available at our Registered Office.
Coates Solicitors Limited is authorised and regulated by the Solicitors Regulation Authority

IP addresses

IP Addresses are collected to analyse website movements and to track the amount of visitors to the site each day.

Security

All information collected on the website is secured safely by Coates Solicitors. Our security producer plan is also available on request from mail@coatessolicitors.co.uk

Your consent

By using our website you consent to the collection and use of your personal information in the manner set out above. If we change or modify our privacy policy we shall post these changes on this page.

Disclaimer

Nothing, including transmission or downloading or sending any information create a contractual relationship. The contents of our website site are intended for information purposes only and are general. You are strongly advised to seek independent advice on any problem you may have as Coates Solicitors Ltd cannot accept responsibility for any loss arising from reliance on anything set out in our website or even errors or omissions. Coates Solicitors Limited cannot accept responsibility for the information contained on this site prepared for us by third parties or linked sites and for any reliance that may be placed upon their contents. Coates Limited advise only on English law only.

By continuing to use this website you are deemed to accept the above terms and conditions.